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  - Easy English Feedback & Complaints

Help WA thrive

Anglicare WA services are available through the generosity of WA businesses, government, and people like you.

If you’re in a position to contribute, we’d greatly appreciate your support.

Contact
Feedback and complaints

Feedback and Complaints

Anglicare WA welcomes feedback and suggestions for improving our services.

Submitting your complaint, feedback or suggestion

We encourage you to give us feedback and promise to provide a safe environment for you to be heard in. The purpose of our complaints system is to improve our services. We are interested in what you have to say and we will ensure that complaints are dealt with respectfully and quickly. There are several ways to submit your complaint, feedback or suggestion.

In-person

Tell an Anglicare WA staff member you are in contact with

Email

Email us directly via complaints@anglicarewa.org.au

Phone

Call us directly on 1300 11 44 46

Social media

Send us a direct message for private support on Facebook or Instagram

Post

Letters can be mailed to:
Complaints
GPO Box C138
EAST PERTH WA 6892

Child Safety

For complaints and feedback relating to child safety, please email childsafe@anglicarewa.org.au

Privacy

When responding to your feedback or complaint, we will make sure to protect your privacy and confidentiality. Sometimes we will need to share the information you tell us, if this is necessary to keep you safe or other people safe. We will let you know when we need to share your information. For more information view our Privacy page.

Improving our services

When you provide feedback or make a complaint, we may share the information with relevant staff to improve our services (we will let you know before we use your information). If you do not want us to share your feedback or complaint with the staff who the complaint or feedback is about, that is ok, please let us know. For more information view our Privacy page.

Complaints Information for speakers of other languages

Indigenous Australians

International

Do you require accessibility assistance?

Access accessibility tools by clicking the '웃' icon at the top right of this page, or contact Anglicare WA by phone on 1300 11 44 46, or email info@anglicarewa.org.au

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Our commitment to you

We are committed to:

If you access Anglicare WA services, you have the right to:

Further support

Resources

Easy English guide for submitting a complaint