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Help WA thrive

Anglicare WA services are available through the generosity of WA businesses, government, and people like you.

If you’re in a position to contribute, we’d greatly appreciate your support.

Make a donation

Feedback and Complaints

Anglicare WA welcomes feedback and suggestions for improving our services.

Submitting your complaint, feedback or suggestion

We encourage you to give us feedback and promise to provide a safe environment for you to be heard in. The purpose of our complaints system is to improve our services. We are interested in what you have to say and we will ensure that complaints are dealt with respectfully and quickly. There are several ways to submit your complaint, feedback or suggestion.

In Person
Tell an Anglicare WA staff member you are in contact with

Email
Email us directly via complaints@anglicarewa.org.au

Phone
Call us directly on 1300 11 44 46

Social media
Send us a direct message for private support on Facebook or Instagram

Post
Letters can be mailed to:
Complaints
GPO Box C138
EAST PERTH WA 6892

Improving our services

Child Safety
We are an accredited Child Safe Youth Safe organisation. Feedback and complaints about child safety are vital for us to stay informed and continually improve our services. Please email childsafe@anglicarewa.org.au if you have information. 

Accessibility assistance
Access accessibility tools by clicking the '웃' icon at the top right of this page, or contact Anglicare WA by phone on 1300 11 44 46, or email info@anglicarewa.org.au

Sharing information
When you provide feedback or make a complaint, we may share the information with relevant staff to improve our services (we will let you know before we use your information). If you do not want us to share your feedback or complaint with the staff who the complaint or feedback is about, that is ok, please let us know. For more information view our Privacy page.

Privacy
When responding to your feedback or complaint, we will make sure to protect your privacy and confidentiality. Sometimes we will need to share the information you tell us, if this is necessary to keep you safe or other people safe. We will let you know when we need to share your information. For more information view our Privacy page.


Easy English guide for submitting a complaint

Feeling lost?

Anglicare WA offers a wide range of services and with more than 70 service locations across WA, we’re never too far away.

If you’re not sure where to go, call us on 1300 11 44 46.

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